All prices include VAT where applicable at 20.0%, we deduct VAT when shipping to non-European Community countries.
Orders
1. Any purchase of our products will be governed by these terms to the exclusion of any other terms.
2. All products are subject to availability.
3. All orders are subject to acceptance by us.
4. Any advice or recommendation given by us is
followed or acted upon entirely at your own risk. The quantity, quality
and description of any specifications for the products shall be those
set out in the site but you should be aware that the images appearing on
the website are not always accurate. We reserve the right to correct
errors and omissions in any price or other information without any
liability.
5. It is your responsibility to ensure that you
hold any relevant qualifications from a recognised training organisation
before purchase.
Delivery
1. Due to limited availability of some of the
products we sell, a particular item may be out of stock. If this causes
your order to be sent in more than one shipment, Underwater Explorers
will debit the second carriage charge from your credit card at the same
rate as the initial shipment.
2. Delivery will be advised but please leave up to
30 days for delivery. In stock items will generally be dispatched the
same day but some out of stock products may take longer. Any delivery
date will be an estimate only. We shall not be liable for delays caused
by matters outside our control.
3. Any claim based on any defect in quality or
condition of the products must be notified to us within 10 days of
delivery after which you will be deemed to have accepted the products.
4. The shop automatically calculates the shipping
costs. We reserve the right to use any method of postage. If you would
like your goods shipped by another method or to a different country then
you will have the option to specify your requirements on the check out
page. There are some countries that we do not ship to.
5. Risk of damage to or loss of the product shall pass to you at the point at which they are delivered.
6. For UK couriered consignments we reserve the
right to charge a GBP35 charge for redirection to address other then the
delivery address specified in your order. If no delivery address is
specified consignments will automatically be sent to the billing
address.
7. Orders over £200 will only be shipped to billing address.
8. Due to the on-line trading restrictions Scubapro/Uwatec products are only available for shipping within the EEA.
9. Shipments to UK VAT-exempt areas/countries are subject to the protective clauses below which govern that it is the customer's responsibility to clear all items with their local customs authorities and cover relevant tax and duties.
9. Shipments to UK VAT-exempt areas/countries are subject to the protective clauses below which govern that it is the customer's responsibility to clear all items with their local customs authorities and cover relevant tax and duties.
Payment
1. Payment is due on order. Payment will normally be debited from your card when you place the order.
2. Our catalogue prices and website prices are in
UK Pounds. It should be noted that your payment card will be debited in
pounds sterling. You may use MasterCard, Visa, Switch or mail to us a
personal cheque drawn on UK funds.
3. All prices in our catalogues or website are
subject to change without prior notice to reflect any increase in the
cost to us.
4. We aim to protect legitimate credit card owners
from fraud and therefore will report to the necessary authorities any
person attempting to use a card which they are not authorised to use.
Property
1. Property in the product shall pass to you provided your payment has cleared.
2. Underwater Explorers asserts all of its intellectual property rights in all of its promotional materials and trademarks.
Warranties and Liability
1. To the extent permitted by law, we shall not have any liability for the content of any websites which link into this site.
2. All products supplied conform to all relevant British and European standards.
3. All products are supplied with a full UK supplier's guarantee, the details of which are available on request.
4. If there is a defect in any of the products then
we will replace the defective products free of charge or if you choose
not to have a replacement you are entitled to a full refund of the price
of the product (or a proportionate part of the price). Your statutory
rights are unaffected.
Returning wrong size or faulty goods
1. If any product that is purchased does not turn
out to be the correct size for you it can be returned for refund
provided that the product has not been used in any way and is returned
to us in its original packing "as new". Any product that is returned
must first be notified to Underwater Explorers by requesting a returns
authorisation number (RAN) from our Returns section.
2. If any product that is purchased is faulty we
will exchange it for an identical replacement free of charge provided
that the product is returned to us in its original packaging and the
fault is notified to us. Before despatch of a replacement item our
engineers will have to verify the fault. Any product that is returned as
faulty must first be notified to Underwater Explorers by requesting a
returns authorisation number (RAN) from our Returns section.
3. At Underwater Explorers we want you to confident
that you have the full support of our technical team when making a
purchase and that should any product prove to be faulty we will ensure
it is repaired and return to you with the least disruption. Should you
believe that any product you have purchased from us to be faulty, first
e-mail us letting us know what the problem is. Give us as much detail as
you can. One of our technicians will then contact you to discuss the
best course of action. If the item needs to be returned to us you can be
assured either our technicians or the manufacturers technicians will
remedy the problem as quickly as possible. (This does not affect your
statutory rights)
Summary:
1. Suspected fault found
2. E-mail Underwater Explorers
3. Wait for reply from Underwater Explorers on best course of action
4. If necessary use our returns facility
5. Underwater Explorers will resolve the problem from here
Export
1. If goods are to be shipped or used overseas,
then it is your responsibility to ensure that the product is able to be
shipped to and used in your country.
2. We do not offer a refund (excluding faulty items) to countries outside of the European Union.
3. Incorrectly sized items (suits and BCDs)
(excludes cylinders) despatched outside the United Kingdom and inside
the European Union can be swapped but customers are responsible for the
cost of shipping the items back to us and then the return carriage
costs, to return the goods back to the customer.
4. Consignments despatched to addresses outside of
the UK may only be sent to the registered billing address as held your
credit card company.
5. Due to it being a circumstance beyond our
control, we do not accept any responsibility for shipment delays due to
customs issues and/or for any excise duties levied on a consignment.
6. If an international order is returned to Underwater Explorers by any courier service (inclusive of Royal Mail) because of a customer's failure to clear it through their own customs and/or cover the required tax/duties in non-EU (VAT exempt) countries prior to delivery and/or in instances of their failure to clear it through and with the relevant courier service and/or due to the customer providing a mistaken/insufficient address or failing to receive the item from the delivery service at the provided address:
6. If an international order is returned to Underwater Explorers by any courier service (inclusive of Royal Mail) because of a customer's failure to clear it through their own customs and/or cover the required tax/duties in non-EU (VAT exempt) countries prior to delivery and/or in instances of their failure to clear it through and with the relevant courier service and/or due to the customer providing a mistaken/insufficient address or failing to receive the item from the delivery service at the provided address:
Any
refund on the purchase will only be made after (1) the product is
received back at Underwater Explorers as new and without damage (2) all
relevant duties, customs and additional charges have been deducted (3)
any shipping charges whether outbound and inbound have been deducted and
(4) any additional costs and fees incurred by Underwater Explorers is
deducted.
This protective clause is a necessity of our trading with VAT exempt countries where delivery is subject and condition of all additional tax and customs fees being paid. All items despatched to VAT exempt countries are accompanied by a customs declaration and detailed invoice accessible to customs officials.
This protective clause is a necessity of our trading with VAT exempt countries where delivery is subject and condition of all additional tax and customs fees being paid. All items despatched to VAT exempt countries are accompanied by a customs declaration and detailed invoice accessible to customs officials.
Your right to cancel
1. You may cancel your order and return the
products to us and receive a refund at any time up to seven days after
you have received the products. To cancel or return all or part of an
order you must notify us by requesting a returns authorisation number
(RAN) from our Returns section requesting that the order be cancelled.
Further Information
1. We confirm that we will not pass on any of your
information to any other company. The information we have about you will
be stored on computer and your details added to our mailing list. If
you do not wish us to send to you any further offers or promotional
materials then please highlight the appropriate box on the website.
Customer Satisfaction
1. We want you to use Underwater Explorers again
and again, so if you are not happy with the service you have received
please contact the centre manager on the following telephone number +44
(0)1305 824 555, fax +44 (0)1305 826 636 or e-mail: sales@scubazone.co.uk.
General
1. You are not entitled to assign or transfer any of your rights or obligations under this contract.
2. This contract shall be governed by the laws of
England and you agree to submit to the non-exclusive jurisdiction of the
English courts.
Underwater Explorers Limited. Registered in England no. 05591766.
